Refund and Returns Policy
At SNAYKE, we ensure quality in every product. However, if there is an issue with your order, we’re here to help.
1. Damaged, Misprinted, or Defective Products
If you receive a product that is damaged, misprinted, defective, or broken, you can request a replacement within 7 days from the date of delivery.
How to File a Claim
To raise a claim, please email us at info@snayke.in with:
- A proper unboxing video
- Clear images showing the defect or issue
- Images of the original packaging
Our team will review and verify the claim.
Once the claim is approved, we will ship a replacement product at no additional cost.
Claims submitted after 7 days from the date of delivery will not be eligible for replacement.
2. Returns & Exchanges
If you wish to return or exchange a product because of an incorrect size or any other reason that is not related to a product defect, the following conditions apply:
- The return or exchange request must be initiated within 7 days from the date of delivery.
- SNAYKE does not offer direct refunds or free exchanges for such cases.
- The customer will need to place a new order at their own expense for the replacement product.
3. Return Conditions
To be eligible for a return or replacement:
- The product must be unused and in its original condition.
- The product must not have been washed, altered, damaged, or used after delivery.
- Original tags and packaging, wherever applicable, must be retained.
- The customer may be required to provide photographs or videos for verification.
- All returned products are subject to quality inspection.
SNAYKE reserves the right to reject a return or replacement request if the product does not meet the applicable return conditions.
4. Reverse Pickup
If a return is required, please contact us at info@snayke.in within 7 days from the date of delivery.
Where reverse pickup is available, SNAYKE will assist with the return process.
Where reverse pickup is not available, the customer may be required to arrange self-shipping as communicated by our support team.
5. Refund
For eligible returns, the refund will be processed after the returned product has been received and successfully passed the required quality inspection.
Once the return is approved, the refund will be initiated within 5–7 business days.
This refund timeline applies to both Prepaid and Cash on Delivery (COD) orders.
The time taken for the refund to reflect in the customer’s account may vary depending on the payment method and the respective payment provider or bank.
6. Non-Returnable Products
Products that are specifically marked as non-returnable on their respective product pages will not be eligible for return or exchange, except where the product is received damaged, defective, misprinted, or incorrect.
7. Contact Us
For any questions or assistance regarding returns, replacements, or refunds, please contact us at:
Email: info@snayke.in